AnswerSearch Support
Use this page to find the right AnswerSearch help topic, try quick fixes, reset local settings, or contact support.
Start here
API key setup
Get an OpenAI or Anthropic API key, save it in AnswerSearch, and troubleshoot provider access.
AI model help
Choose a model, understand provider model names, and fix model access issues.
AI content guidelines
Learn what to expect from AI-generated answers and when to verify important information.
Report an AI issue
Send a report for incorrect, harmful, unsafe, offensive, or source-related answers.
Common fixes
- Choose Quit from the AnswerSearch menu bar icon, then open AnswerSearch again.
- Open Settings from the menu bar icon and confirm your AI provider and API key are configured.
- If provider-backed answers fail, confirm your provider account has billing or credits enabled. See API Key Help for setup steps.
- If a selected model fails, check that the model name is available to your provider account. See AI Model Help.
- If Local AI is unavailable, use provider-backed answers or check that Apple Intelligence has been enabled on an Apple silicon Mac with macOS 26 or later.
Reset local data
Open AnswerSearch Settings from the menu bar icon. Use Delete API key to remove only the stored provider key, or Delete local data to reset local AnswerSearch settings and credentials.
When an answer looks wrong
AI-generated answers can be incomplete or inaccurate. For important topics, verify the answer before relying on it. If an answer is incorrect, harmful, unsafe, offensive, or source-related, use the report form and include question and answer text only if you want that context sent to AnswerSearch support.
Contact
Email answersearch@thisbrain.ai for support questions.